Acceptable use

Last updated: 5 October 2026

1. Restaurants

• Sell only lawful goods. Food and drink that may be sold in Nigeria, to people who may buy it.
• Keep the menu and prices accurate. A guest pays the price shown on their phone when they order.
• Allergens and dietary labels are the restaurant's responsibility. Mark them correctly and keep them current.
• Do not tamper with, copy or move table codes between tables or branches. Each code is signed for one table; reprint from the dashboard if one is damaged.
• Do not share staff sign-ins. One person, one account, with the one exception of the shared kitchen tablet, which may stay signed in for the kitchen staff of that branch.
• Use the manager PIN only through managers.

2. Guests

• Order from the table you are sitting at, with the code on that table.
• Do not scrape the menu or place orders by script or bot. Orders come from a person at a table.
• Keep order notes to the food. No abuse, threats or harassment in a note to the kitchen.
• Do not copy or share a table code to order from somewhere else.

3. Everyone

• Do not try to get around the kitchen's decision, the payment window or the signed codes.
• Do not probe, overload or interfere with the service, or try to reach another restaurant's data.

4. What TablaOne does about it

• TablaOne may pause a restaurant that breaks these rules, and will say why. Orders already paid are settled as usual.
• A kitchen can decline an abusive order with a reason, and can pause orders from the console while it sorts the problem out.
• Where the law requires it, we report misuse to the authorities.

5. Reporting misuse

Seen something wrong, as a restaurant or a guest? Tell us through the contact page with the restaurant, the table and, if you have it, the order number.