Questions owners ask
Before you put it on a table.
Short answers from how the product works today. Anything else, write to us.
What if the guest does not pay after we accept?
The order expires 15 minutes after acceptance if it is unpaid. The console tells the kitchen not to cook it and nobody is charged. Money that lands late is refunded to the guest automatically and flagged for TablaOne admin to check.
Do we need a POS or new hardware?
No. The kitchen console runs in a browser on any tablet or phone, the dashboard on a laptop. Guests use their own phones. You print the table codes from the dashboard once you are verified.
Do guests need the vyyBe app?
No. The menu opens in the phone's browser from the table code. Guests pay with a vyyBe wallet, a card, a bank transfer or USSD. Wallet payments have no processing cost and earn Ascend points.
Who handles VAT and the service charge?
TablaOne adds VAT at 7.5% and a 5% service charge to every bill, shows both on the guest's receipt and lists them per order on your statement. Filing with the tax office stays with you.
What does it cost?
1.5% of each paid order, capped at ₦1,000. Nothing on declined or unpaid orders, no monthly fee and no per-table fee. Your first 30 days from go-live are free. Card, transfer and USSD processing costs are shown on each order.
How do refunds work?
Cancel and refund from the console or the dashboard. Wallet refunds complete at once; card, transfer and USSD refunds go back through the bank and show as pending until they land. The statement reverses the exact lines.
Can a table split the bill?
Yes. Equal or custom shares, each paid from a link on that person's own phone by any method. The order settles once, as one line, when every share is in.
Can we pause orders or mark a dish sold out?
One switch pauses new orders while guests can still browse. Sold out greys the dish on every guest's phone at once and removes it from open carts.
How do staff sign in?
Invite kitchen staff and managers by email from the dashboard. Kitchen accounts only see the console; managers see orders, menu and settlements; the owner sees everything, including the vyyBe link.
How long does the kitchen have to answer an order?
5 minutes by default. If nobody accepts or declines in that time, the order is declined automatically, the guest is told the kitchen did not respond, and nothing is charged. The owner can set the timeout anywhere from 2 to 15 minutes in the dashboard settings.
What happens if the kitchen tablet goes off?
If no kitchen device has been open for 5 minutes while Taking orders is on, ordering pauses by itself. Guests can still browse, and their phone says the kitchen is not connected. It switches back on as soon as a console reconnects, and the owner is notified.
Can we turn on two-factor sign-in?
Yes, and it is optional. Any owner, manager or kitchen account can turn it on from the account page with an authenticator app, and gets backup codes in case the phone is lost.
What can each staff role do?
Three roles. Owner: everything, including the vyyBe Business link, staff, branches and verification. Manager: orders, refunds, the menu, tables, settings and settlements. Kitchen: the console only, with pause and sold out, and refunds with the manager PIN.
Can we import our menu from a spreadsheet?
Yes. Download the CSV template from the dashboard, fill it in and import it. You can also export the menu back to CSV at any time, and export orders and settlements as CSV for your accountant.
We have more than one branch.
Add each branch under the same restaurant, with its own address, tables and codes. Every branch settles into the one vyyBe Business account you linked, and shows on the same statement.
Not answered here? Send us a message and we reply by email.